Returns and Exchanges
Estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Your order will leave our facility on average about 3 business days after ordering. Please allow for up to 7-10 business days for manufacturing of your product though.
When choosing expedited shipping options at checkout, faster shipping does not mean faster manufacturing of the product. All items on Athletes.VIP are printed or embroidered upon order, so allow for 7-10 business days on top of your shipping option chosen, though we're usually quicker than that.
In short: Expedited shipping will speed up your shipping with the shipping carrier, but not the manufacturing of the product.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
The consumer is responsible for customs fees.
Order never arrived:
If your order didn't end up arriving, let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, but we will have to charge you for another.
If the shipping address was correct, get in touch with us at firstname.lastname@example.org noting your order number. We'll get you taken care of.
The last thing we want is for you to have a damaged item. If it arrives to you damaged, then please get in touch with us within a week of receiving it.
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart provided on the website. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out if that's the case.
If you'd like a different size but received the size that you ordered, there are new size charges that apply as each item is created for you upon your order. Be sure to get in touch with us at email@example.com with your order number and product name, and we'll let you know what your next steps are to get you taken care of.
Do not want:
All items at TrevorBauer.com are printed when you order them just for you. Yes, you're that awesome. This allows us to be able to offer such a wide range of items too, and such a wide range of art and to be able to continue to create new product for you whenever we can. Why? Because we aren't sitting on hundreds of thousands of dollars of inventory of unsold products since we only print what was ordered. Because of this, a returned item has nowhere to go as we don't have a place to store unsold product, so we do not accept returns at this time.